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TFTF | May 16, 2023

The fortnight thus far

Issue #101 | Reports & resources we loved in the last 15 days.

May 06, 2023


Un’jargon’ed : Customer Retention Ratio [CRR]

In this video, Prachi Rajgarhia covers critical questions about CRR such as:

1. What does CRR mean and the importance of the metric?

2. What is the relevance of the metric in today's world?

3. What's a good CRR benchmark for various businesses?


2 x Things that will affect you

1. India’s annual retail inflation eases on account of food price

2. The repercussion of USA defaulting on its sovereign debt


4 x 1-min perspectives to consider

1. Market leaders are not always the first to enter the market.

2. 8 tips to manage investor communication in 2023

3. 7 Ps of a good business

4. Lay-off or Pay-cut?


4 x Reports you need to read

1. Consumers Seek Frictionless Experience

While 2/3rd of consumers have expressed concerns and taken action to cut down on non-essential spendings and 96% consumers intend to adopt cost-saving behaviours over the next 6 months, consumers are ready to spend their money where their values are. It is time that brands focus on these vital consumer patterns to stay in the game.

[ BCG > Full report here:

2. Six Ways Retail Can Soar Through the Macroeconomic Clouds

With macroeconomic headwinds gripping most of the economies, retail executive teams noted that the downside potential is too big for them to sit on their hands until clarity emerges. The aftermath of the 2007–08 financial crisis illustrates how some companies repeatedly managed to gain a competitive advantage by taking decisive action during downturn, continuing to investment in their points of differentiation and the drivers of long-term growth. In 2023, here is what retailers need to know.

[ Bain & Co. > Full report here:

3. M&A Trends and Outlook in the Technology Services Sector

2022 proved to be a year of paradoxes for the technology services (IT Services, BPM, and ER&D) deal market. Despite the current slowdown from economic uncertainties, enterprise digital transformation is a multi-decade, multi-billion dollar trend. This report is an analysis of deal activity in 2022 as compared to 2021 and 2020 provides valuable insights into buyer strategies, key acquisition themes, and public and private market valuation trends

[ NASSCOM & EY > Full report here:

4. Global Fintech Report 2023 - Reimagining the Future of Finance

With fundamentals remaining strong, the last 12 months have seen a necessary short-term correction in an otherwise progressively positive growth story. While the last era of fintech growth was led by payments, B2b and B2B2X will lead the next. The time for stakeholders to act is now: Fintechs must play offense, incumbents need to accelerate their own digital journeys, and regulators must remain proactive in maintaining a level playing field.

[ BCG > Full report here:


Every article here has had 100s of hours of effort that have gone into making this relevant, insightful and concise. Due credit and thanks to all these professionals and organizations who toiled to put together these insights, of such high quality, for the use of businesses across the world.


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